Refund Policy

At PromptAI Videos, we strive to provide high-quality AI analysis and prompt generation tools. We understand that sometimes a product might not meet your expectations. This policy outlines how we handle refunds for our plans.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all account upgrade purchases. If you are not completely satisfied with the tool, you may request a full refund within 7 days of your initial purchase date.

To prevent abuse of our system (as AI processing incurs significant server costs), this guarantee is subject to a fair usage condition:

• You must have generated fewer than 30 prompts (scenes) in total.
• Accounts that have utilized excessive server resources immediately after purchase may be subject to review.

2. How to Request a Refund

To request a refund, please contact our support team via email:

Email: support@promptaivideos.com
Subject Line: Refund Request - [Your Email Address]

Please include your order ID or the email address associated with your account to help us locate your transaction quickly.

3. Processing Time

Once your refund is approved, we will initiate the reversal immediately. Depending on your bank or credit card issuer, it may take 5-10 business days for the funds to appear in your account.

4. Non-Refundable Circumstances

Refunds may not be granted in the following specific situations:

• The refund request is made more than 7 days after the purchase date.
• The account has significantly exceeded the fair usage limit mentioned in Section 1 (indicating substantial consumption of the product).
• The request is made due to features not yet released or planned for the future.

5. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving issues amicably. Unwarranted chargebacks may result in the permanent banning of your account and blacklisting from our services.